Return & Refund Policy

Last Updated: July 2026

At Herba Roots, customer satisfaction is important to us. Please read our return policy carefully before placing your order.

Returns

• We do not accept returns once the parcel has been opened.
• If the product is received damaged, leaking, or you receive the wrong item, please contact us within 24 hours of delivery with clear photos or videos.
• Products must be unused, unopened, and in their original packaging to be eligible for replacement.

Refunds

• Refunds are only processed if we are unable to replace a damaged or incorrect product.
• Approved refunds will be processed within 5–7 business days.

Return Shipping Charges

• If a customer refuses the parcel or requests a return for personal reasons (such as changing their mind or not wanting the product), the delivery and return shipping charges must be paid by the customer.
• Shipping charges are non-refundable.

Sale Items

Products purchased during sales, promotions, or discounted offers are not eligible for return or refund.

For any return-related queries, contact us:

📞 0308-8655349
📧 Email: support@herbaroots.shop